Refund policy
Return Policy
Return Window
At Artogramme, your satisfaction matters to us. Should you need to return a product, you have a 14-day window starting from the delivery date to begin the return request.
How Refunds Work
Once we receive your returned item, our team will check it against our return criteria. If it passes inspection, you'll receive a refund equal to 47% of what you paid. This percentage accounts for the deduction of original shipping fees and other handling/fulfillment charges.
Return Conditions
For your return to qualify:
- The product must be unworn/unused and in its original state.
- It needs to come back in its original packaging.
- A proof of purchase or order number must be included.
Starting a Return
To begin, reach out to our support team at support@Artogramme.com with your order information, and we'll walk you through the next steps.
Who Pays for Return Shipping
The customer covers the cost of shipping the item back. We suggest using a shipping method with tracking to make sure your item arrives safely.
When You'll Get Your Refund
After we receive and inspect your item, we'll let you know if your refund was approved or declined. Approved refunds are processed within a set number of business days, varying based on how you originally paid.
Get in Touch
Questions about our return policy? Contact us anytime at support@Artogramme.com.
Thank you for choosing Artogramme — we're committed to making returns as easy and hassle-free as possible.